What is AgenticOS?
AgenticOS is an AI assistant that answers your customers' chats and calls 24/7, from your business's real information (products, prices, policies). It carries the job through in one conversation — checking stock, issuing a bill, sending a payment QR, taking a booking and recording the customer — and hands anything that needs a person to your team with a summary.
In short: an online shop assistant that never takes a break, knows your business inside out, and knows when to call a person.
What AgenticOS is made of
Three core parts work together, with add-on modules when you need them.
OmniChat — AI on every chat channel
LINE Official Account, website chat, Facebook Messenger and Telegram in one inbox. AI answers first; your team can step in any time.
Voice Agent — AI that answers and calls
Natural Thai over the phone or a web call button: answers inbound calls, confirms appointments, follows up and summarises every call.
Knowledge base — your business brain
Upload documents, product lists and policies; the AI answers from them and says so when it doesn't know.
Free on every plan: customer CRM · PromptPay payments · SMS — add-ons (14-day free trial): inventory · quotations · point of sale · room booking
How AgenticOS works
What happens when a customer messages at 10 p.m.
- 1
Customer writes on LINE
"Do you have this shirt in L? How much?"
- 2
AI checks your data
Real stock and prices in the system — no made-up numbers
- 3
Answers and closes
Gives the price, issues a bill, sends a PromptPay QR to pay in chat
- 4
Records and hands over
Saves the customer and order; cases that need a person go to your team with a summary
How to get started
No code. Set it up yourself, or let our team do it for you.
- 1
Sign up free
Sign up with email and name your business. The free plan never expires; no credit card.
- 2
Add your knowledge
Upload documents, product lists, prices and policies, or type in your FAQs.
- 3
Connect channels
Connect LINE OA, add the chat to your website, or open a phone number for the Voice Agent.
- 4
Set the AI's persona and test
Name, tone, topics it must not answer and when to hand over. Test before going live.
- 5
Go live; your team handles the key cases
AI takes the repetitive work, your team takes the hand-overs, and reports are always there.
Who it fits
Businesses that get a lot of questions or calls and repetitive work — from one-person shops to multi-branch organisations.
- Customers write on several channels and you can't keep up
- People ask after hours and nobody answers
- Your team answers the same questions every day
- Lines are busy, or nobody picks up at peak times
- You want to close sales in chat without waiting for an admin
Online shops
Color, size, what's left — answered from real stock, then creates the bill and sends a payment link in chat.
Restaurants
Menu, opening hours, table booking, pre-orders — answered before the customer leaves home.
Clinics & beauty
Book slots, ask course prices, check availability — anything about symptoms or treatment is handed to staff right away, never self-diagnosed.
Hotels, resorts & stays
Room availability, rates, amenities — books the room and sends a deposit QR; unpaid holds are released automatically.
Real estate & housing projects
Qualifies buyers for your sales team — budget, location, size — books a site visit and hands the summary to a sales rep.
Car showrooms & service centers
Service bookings, maintenance reminders, test drives — calls customers when service is due and answers promotions from real data.
Tutoring schools & courses
Courses, schedules, fees, how to enrol — calls back people who left a number and collects every student detail.
Insurance & financial services
Renewal reminders, document follow-ups, booking time with an agent — product advice always goes to a licensed person.
Repairs, installation & home services
Air-con, solar, cleaning — takes the job, asks about the problem and address, and books a visit, even for late-night calls.
Why you can trust it
Real information only
Answers from your knowledge base; when it doesn't know, it says so and hands over — no guessed prices or promotions.
People stay in control
Set off-limits topics and hand-over rules, and take over any chat at any time.
Works 24/7
Instant replies at night and on holidays — no customer missed.
No code needed
Set it up in a few steps, with our team on hand to help.
Gramick House designs AI Call Center, AI Automation and Agentic AI around the work of government and private organisations.
AgenticOS FAQ
What is AgenticOS?+
AgenticOS is an AI assistant that answers customers' chats and calls for your business 24/7, from your real business information, closes sales in chat and hands over to your team when needed. Built by Gramick House.
Which channels does AgenticOS work with?+
LINE Official Account, website chat, Facebook Messenger and Telegram in one inbox, plus phone calls and web calls through the Voice Agent.
Do I need to write code?+
No. Upload documents and product lists and the knowledge base is built for you; then connect LINE or add the chat to your website. Our team can set it up for you.
How much does AgenticOS cost?+
There is a free plan that never expires and needs no credit card, and monthly plans from ฿490, excluding 7% VAT. See the pricing page for details.
Will the AI make things up?+
It answers only from your knowledge base. When it doesn't know, it says so and hands over to an admin — no guessed prices or promotions.
Which businesses is AgenticOS for?+
Businesses with lots of customer messages or calls — online shops, restaurants, clinics, hotels, property, car service, education, insurance and home services — from small shops to multi-branch organisations.
Want to know how much AgenticOS can do for you?
Leave your details and we'll call you for a free consultation and demo — or call us now.