Repair requests & schedulingService, installation & repair

Take repair requests and schedule technicians while the team is on site

Installation and repair businesses share one problem: the people who can answer are on site, not by the phone. The AI takes repair requests, captures the fault, model, address and preferred time, flags urgent jobs and sends them to the team complete.

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Service technician in uniform holding wrenches

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The problems you're facing

Technicians on site, nobody answers

Customers report a fault, nobody picks up, they call a competitor.

Incomplete requests, more call-backs

Only a name and number — no fault, model or address; the technician arrives unprepared.

Customers chase status

When will the technician arrive? Are the parts in? It eats the office's day.

Urgent jobs mixed in

Nobody triages what must go today; key customers wait.

How it works

From the first message or call to the end — the same four steps every time.

01
Takes requests any time
Service number, LINE OA and web chat in one place — after hours and holidays too.
02
Captures job details
Name, phone, address, model or serial, fault, warranty and preferred time.
03
Flags urgent jobs and offers times
Triage by your rules, offer slots by your policy and let the team confirm.
04
Sends jobs to the technicians
Every case is summarised to e-mail and the team inbox, tracked until closed.

Sample conversation

An example of how the conversation flows. In real use, the facts and prices the AI gives come from that business's own knowledge base.

LINE OA · 9:10 p.m.

My bedroom air-con isn't cold and it's dripping water.

Sorry about that. What brand and BTU is it, and is it still under warranty?

Brand A, 12,000 BTU, bought a year and a half ago — probably still covered.

Got it. May I have your address and a convenient time for a technician?

Bang Na Soi 14, house 88. Saturday morning works.

Your repair request is logged — the team will confirm a Saturday-morning slot by tomorrow.

After the conversation, the system carries on

Nobody types up a summary, nobody has to remember who to pass it to.

Conversation summary

Repair: air-con not cold, dripping, 12,000 BTU, likely in warranty — Saturday morning requested.

Captured data

Fault: Not cold, dripping
Unit: Brand A · 12,000 BTU
Address: Bang Na Soi 14
Preferred: Sat morning

Opens a repair case in the team inbox
E-mails scheduling a summary
Saves the customer and unit to the CRM

Talks in many languages

Set the AI's main language, and when a customer starts speaking another one, the AI switches for the whole sentence — covering the main groups of tourists and foreign customers contacting businesses in Thailand.

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Quality varies by language — test with your real conversations before going live, and keep transfer-to-staff available.

What the AI does for you

Repair requests after hours

Night and holiday faults get logged and queued for the morning.

Job details as fields

Address, model, fault, warranty and time — technicians see it all before leaving.

Urgent jobs flagged

Define what counts as urgent and escalate immediately.

Site photos via chat

Customers send photos in chat, kept with the case.

Appointment confirmation calls

Outbound campaigns confirm visits ahead so technicians don't arrive to an empty house.

What to prepare

Answers are only as good as the information you give. This is enough to go live; add more any time.

1Services, service areas and basic fees
2Warranty terms and what isn't covered
3Common faults and the questions to ask
4Urgency criteria and after-hours availability
5Booking, rescheduling and cancellation steps

Modules often used together

CRM, payments and SMS are free on every plan; add-ons come with a 14-day free trial. All share data with the inbox and phone calls.

Customer CRM
Sales / Quotes
Inventory
SMS

See all features

What you can measure

Real data from the system, not numbers we predict for you.

Repair requests taken after hours
Most-reported faults, for parts planning
Urgent jobs escalated and response time
Open cases past your target time

Questions this business asks

Does the AI know real technician availability?+

Not until connected to your schedule: it offers times by your rules and the team confirms — it never books without data. Our team can assess a live-schedule integration.

Can customers send site photos?+

Yes, by chat, stored with the case. On the phone the AI asks them to send photos via chat.

Can contract customers be prioritised?+

Yes — put service levels by customer group in the knowledge base and escalate contract customers first.