An AI call center that answers and makes calls for your team, 24/7
AgenticOS is an AI call center system for businesses in Thailand. The AI talks on the phone in natural Thai, answers from your real business information, captures customer details, summarises every call and transfers to staff when needed. Set it up yourself from the web — no new PBX.
An AI call center is a phone system where a voice AI talks to callers instead of an agent: it listens, answers out loud from the business's own information, captures key details and hands over to a person when needed. Unlike a touch-tone IVR, callers simply speak — no menus.
- Languages
- Thai first + 11 more
- Hours
- 24/7, every day
- Concurrent calls
- 5 lines per number
- Start
- Free plan, no credit card
How an AI call center works
Every call follows the same four steps, from ring to data in your team's hands.
- 01
Calls reach your number
Use a number in the system, forward your existing one, or connect a SIP-capable PBX. Customers keep calling the number they know.
- 02
The AI listens and speaks
A real-time voice model understands natural speech and replies instantly; callers can interrupt like with a person.
- 03
Answers from your knowledge base
Prices, services, terms and policies come from your documents. If it isn't there, the AI says so rather than guessing.
- 04
Summarise, capture, hand over
Every call is transcribed and summarised, details saved as fields, the team alerted, and the call transferred on request.
AI call center capabilities
Inbound calls
Questions, bookings, appointments and issue reports — no queue.
Outbound campaigns
Upload a list, set a goal, and let the AI confirm appointments, follow up or sell.
Natural Thai
Understands spoken Thai, polite particles and interruptions; switches language with the caller.
Transcripts and summaries
Every conversation and a short summary, without anyone taking notes.
Data capture as fields
Name, phone, dates, needs — whatever you define — into the CRM and team e-mail.
Call quality review (QA)
The AI checks calls against your criteria so you find problems without listening to all of them.
Transfer to a person
Set destinations and hand-over phrases; decisions reach staff with context.
Voice and chat together
LINE OA, web chat and Facebook share one inbox with phone calls and one customer history.
Talks in many languages
Set the AI's main language, and when a customer starts speaking another one, the AI switches for the whole sentence — covering the main groups of tourists and foreign customers contacting businesses in Thailand.
Quality varies by language — test with your real conversations before going live, and keep transfer-to-staff available.
AI call center vs. a traditional call center
AI doesn't replace everything — it takes all the repetitive work so your people handle what needs a person.
Shift-bound; often nobody after hours
24/7 including holidays
Queues or drops; hire more people
Many calls at once; add numbers instantly
Depends on each agent
Same source of truth every time
Typed by agents, often incomplete
Automatic transcript and summary
Spot-check a few calls
Every call searchable and reviewable
Salaries, training, turnover
Pay per minute used; start free
Human judgement
Transferred to staff with a summary — people still needed
| Topic | Traditional call center | AI call center |
|---|---|---|
| Hours | Shift-bound; often nobody after hours | 24/7 including holidays |
| Call spikes | Queues or drops; hire more people | Many calls at once; add numbers instantly |
| Answer quality | Depends on each agent | Same source of truth every time |
| Notes and summaries | Typed by agents, often incomplete | Automatic transcript and summary |
| Measurement | Spot-check a few calls | Every call searchable and reviewable |
| Cost | Salaries, training, turnover | Pay per minute used; start free |
| Complex or sensitive cases | Human judgement | Transferred to staff with a summary — people still needed |
AI call center pricing
Usage-based, no setup fee. The figures below are read from current live pricing.
- Voice minute pack
- ฿2,350
- Phone number (5 concurrent lines)
- ฿590
- Plan Starter
- ฿990
- Total per month (excl. VAT)
- ฿3,930
- Average per minute
- ฿7.86
- Voice minute pack
- ฿4,500
- Phone number (5 concurrent lines)
- ฿590
- Plan Starter
- ฿990
- Total per month (excl. VAT)
- ฿6,080
- Average per minute
- ฿6.08
- Voice minute pack
- ฿12,600
- Phone number (5 concurrent lines)
- ฿590
- Plan Starter
- ฿990
- Total per month (excl. VAT)
- ฿14,180
- Average per minute
- ฿4.73
Example only. Prices exclude 7% VAT; minutes beyond the pack are billed at the overage rate. Integration with an organisation's internal systems is scoped separately.
See all plans and pricesWhat can an AI call center do?
Phone work that repeats every day is exactly what AI does best.
Inbound
- Product, price and opening-hours questions
- Room, table and appointment bookings
- Repair requests and case creation
- Qualifying leads from ads
- Parcel or order status
- After-hours and holiday calls
Outbound
- Appointment confirmations
- Following up old leads
- Sales offers and promotions
- Post-service satisfaction surveys
- Due-date and renewal reminders
- Arranging delivery times
AI call center by industry
Start an AI call center in 4 steps
- 1
Sign up free
Create an account at app.agenticos.tech — no credit card.
- 2
Add your information
Upload documents, prices and FAQs to the knowledge base.
- 3
Set up the voice AI
Choose voice, language, persona, fields to capture and transfer rules; test with a web call.
- 4
Connect a number
Open a number in the system or forward your existing one, and go live.
Need a custom AI call center for your organisation?
For government agencies and enterprises that must connect a PBX, CRM or existing database, Gramick House designs and deploys it to your scope.
AI call center FAQ
What is an AI call center?
+
An AI call center is a system where a voice AI answers and places calls instead of human agents, answering from the business's information, capturing data, summarising calls and transferring to people when needed — 24/7, many calls at once.
How is it different from an IVR (press 1, press 2)?
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An IVR makes callers listen to menus and press keys. An AI call center lets them speak freely; the AI understands the request and answers or acts immediately, without layers of menus.
How natural is the Thai?
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AgenticOS uses a real-time voice model that speaks natural Thai, understands colloquial speech and lets callers interrupt. Hear it yourself on the demo line 02-124-3855, 24/7.
How much does an AI call center cost?
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AgenticOS starts free and charges per minute used, plus a monthly fee per phone number for calls over the phone network; larger voice packs cost less per minute. See the live example on this page and the pricing page.
Can we keep our company number?
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Yes. Forward your existing number to a number in the system, or connect a SIP-capable PBX. Analog lines or older systems may need a gateway — our team assesses it.
How many calls at once?
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Each number handles 5 concurrent calls; add more numbers as needed.
Will the AI make things up?
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It answers from your knowledge base, and you can mark topics it must not answer. If information is missing it says so and offers a transfer. Every call has a transcript to review.
Can it transfer to staff?
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Yes. Set a destination number; the AI transfers when the caller asks for a person or a rule is met, with a summary of the conversation.
Can the AI make outbound calls?
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Yes — create a campaign from a contact list with a goal such as confirming appointments or following up leads, then review results per call. It only calls the lists you upload and start.
Will callers know it's AI?
+
You decide whether the AI introduces itself as an automated assistant, and if a caller asks, it always answers truthfully.
Where is call data stored, and is it secure?
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Data is separated per organisation, users only see their own organisation's data, access is set per person and module, and there is an audit log.
How long does setup take?
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Most businesses configure and test with a web call in a day. Connecting a real number depends on the method; enterprise projects with integrations are planned to scope.
Try an AI call center with your business
Start on the free plan, add your information and test with a web call right away — or let our team set it up.
Start free