AI answers customers on every chat channel, in one inbox
Bring LINE Official Account, website chat, Facebook Messenger and Telegram together. AI answers from your organisation's real data 24/7, hands over to staff when needed and can close the sale in the chat — replacing the admins and phone staff who answer the same questions every day.
- LINE · Web · Facebook
- Real data, 24/7
- Hand-over with context
- PromptPay QR in chat
From admins who can't keep up to AI that answers instantly
AI answers the repeat questions; your team takes the cases that need a person.
Switching apps channel by channel
Every channel in one inbox
Messages go unanswered
AI replies instantly, 24/7
Same answers every day
From the knowledge base, consistent every time
Send bank details, wait for slips
PromptPay QR in chat, customer recorded
Forwarded around a team group
Handed to an admin with a summary
| Task | Manual chat admins | AI Chatbot |
|---|---|---|
| Many channels | Switching apps channel by channel | Every channel in one inbox |
| After hours | Messages go unanswered | AI replies instantly, 24/7 |
| Repeat questions | Same answers every day | From the knowledge base, consistent every time |
| Closing sales | Send bank details, wait for slips | PromptPay QR in chat, customer recorded |
| Hard cases | Forwarded around a team group | Handed to an admin with a summary |
A chatbot that gets work done, not just a script
We design the bot's role, knowledge and steps around your organisation's work.
Every channel together
LINE OA, website chat, Facebook Messenger and Telegram in one inbox with shared history.
Answers from real data
From your knowledge base — no guessing; unknowns go to an admin.
Hand-over to staff
Rules such as 'wants a person', 'asks for a quote' or out-of-scope questions.
Sell & collect in chat
Stock and price answers, bills, PromptPay QR and customer records.
Bookings in chat
Room or appointment bookings through chat, with double-booking protection.
Chat inside your app
A native chat screen in your mobile app via the OmniChat API, plus a push webhook.
Answering citizens and customers at any hour
Script, scope and hand-over adapted to each organisation.
Public sectorGovernment, state enterprises & local authorities
- LINE OA answering citizens on procedures, documents and office hours
- Complaint intake in chat, complete before it reaches the unit
- Website chat answering from regulations and notices
- Announcements and answers during peak periods
Private sectorPrivate businesses of every size
- Online shops: stock, prices and closing in chat
- Hotels: availability and bookings with deposits
- Clinics and beauty: courses and appointments
- Service businesses: answers and hand-over to sales
A bot that speaks in your brand's voice
The Gramick House team sets it up, loads the knowledge and supports you after launch.
Persona & tone
Bot name, greeting, register and answer length to match your brand.
Rules it follows
Topics it must not answer, no invented prices, hand-over conditions.
Teams & ownership
Chat teams, assignment and response-time SLAs.
Satisfaction scores
Ask for a rating after each conversation.
CRM & existing systems
Send customer data and conversations to your systems.
Personal data masking
Retention periods and masking of personal data in conversations.
Live in 4 steps
- 01
Consult & define
Your channels, chat volume and frequent questions.
- 02
Design & load data
Bot role, rules and knowledge base content.
- 03
Integrate & test
Connect LINE, website and other channels; test with real questions.
- 04
Run & improve
Go live, review real conversations and refine.
FAQ
How is this different from a button-menu bot?+
The AI understands free-typed questions, answers from your knowledge base and can act — issue a bill or take a booking — without menus.
What if the AI can't answer?+
It says it doesn't have the information and hands over to an admin with a summary.
Does it work with our existing LINE OA?+
Yes — connect your current LINE Official Account; customers keep using the same channel.
How much does it cost?+
It depends on the scope and the systems to connect. We scope it for free after hearing your requirements.
Free consultation, designed around your organisation
Tell the Gramick House team what you need. We scope the work, timeline and cost for free and demo the real system — for government agencies, state enterprises and private companies.
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