Hear from every customer, with AI that calls and chats to ask
After a service, AI calls or messages for a satisfaction score, asks the reason behind it and turns everything into a report with issues to fix — replacing staff who phone people and fill in survey forms by hand.
- Phone & chat surveys
- CSAT / NPS
- Asks why
- Summarised reports
From forms nobody fills in to conversations that get answers
A natural conversation is easier to answer than a form.
Only some people called
Everyone on the list contacted
A score, no reason
Asks why, captures real issues
Long after the service
Right after the service
Entered by hand
Scores and issues summarised automatically
Found out late
Team alerted immediately on low scores
| Task | Traditional surveys | AI Surveys |
|---|---|---|
| Reach | Only some people called | Everyone on the list contacted |
| Answers | A score, no reason | Asks why, captures real issues |
| Timing | Long after the service | Right after the service |
| Reporting | Entered by hand | Scores and issues summarised automatically |
| Complaints | Found out late | Team alerted immediately on low scores |
Surveys on the channels people already use
Questions and analysis designed around your indicators.
Voice surveys
Voice agents call for scores and comments, as a campaign from a list.
Chat surveys
A rating request at the end of each chat.
CSAT & NPS
Standard scoring or your own questions.
Follow-up on why
On low scores the AI asks what went wrong.
Low-score alerts
Your team is alerted to fix it before it escalates.
Reports & themes
Scores, trends and the most-mentioned issues.
Measuring service quality continuously
Supports performance indicators and service improvement.
Public sectorGovernment, state enterprises & local authorities
- Citizen satisfaction surveys supporting performance indicators
- Opinions on programmes or policies
- Follow-up after complaints are resolved
- Local needs assessments
Private sectorPrivate businesses of every size
- Restaurants and retail: post-visit satisfaction
- Hospitals and clinics: patient experience
- Service centres: satisfaction after repair or installation
- B2B: periodic NPS of corporate clients
Your questions, your indicators
Short, easy-to-answer surveys that produce usable data.
Your question set
Questions, order and follow-up conditions.
Timing
How long after the service to ask.
Many languages
Survey foreign customers too.
PDPA
Purpose stated and consent requested before recording.
Results to your systems
Scores and comments sent to CRM or reporting.
Routed to owners
Issues split by department or branch.
Live in 4 steps
- 01
Consult & define
Indicators, respondents and channels.
- 02
Design & load data
Questions and follow-up conditions.
- 03
Integrate & test
Connect customer lists and pilot.
- 04
Run & improve
Run on schedule, review reports and improve service.
FAQ
Will people answer an AI?+
The conversation is short and natural, answered by voice or text, and people can decline or opt out at any time.
What data do we get?+
Scores, the reasons given, recurring themes and full transcripts.
Can it support our KPIs?+
Yes — questions are designed around your indicators and reported on your schedule.
How much does it cost?+
It depends on the scope and the systems to connect. We scope it for free after hearing your requirements.
Free consultation, designed around your organisation
Tell the Gramick House team what you need. We scope the work, timeline and cost for free and demo the real system — for government agencies, state enterprises and private companies.
