Close sales in chatOnline shops & e-commerce

Answer customers on every channel and close the sale in one chat

Customers write on LINE, your website and Facebook at once, mostly asking the same things — price, stock, shipping. The AI answers first on every channel from one inbox, checks stock in inventory, issues the bill and sends a PromptPay QR to pay right away.

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Online shop staff working at a computer in a stockroom

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The problems you're facing

Slow replies lose customers

They message at 10 p.m., you reply at 9 a.m. — they've bought elsewhere.

Too many apps to keep up

LINE in one tab, Facebook in another, web chat in a third — things slip.

Wrong stock answers

You say it's in stock, but the shop already sold it — apologies and refunds.

Payment doesn't finish in chat

Customers leave to transfer, come back with a slip — many never return.

How it works

From the first message or call to the end — the same four steps every time.

01
Every channel in one inbox
LINE OA, website chat and Facebook Messenger together, with each customer's history.
02
AI answers first
Products, prices, shipping costs and times, and return policy from your information.
03
Checks stock and issues the bill
Real quantities from the inventory module and an order in the same conversation.
04
Sends a payment QR
A PromptPay QR to pay in chat; the customer and order are recorded for your team.

Sample conversation

An example of how the conversation flows. In real use, the facts and prices the AI gives come from that business's own knowledge base.

Facebook Messenger · 10:05 p.m.

Do you have this shirt in white, size L?

Yes — 4 left in white L, ฿590 each. How many would you like?

Two. What's shipping to Chiang Mai?

Nationwide shipping is ฿50, so ฿1,230 in total. May I have your name, phone and delivery address?

Pim, 088-777-6666, 12 Nimman Rd, Chiang Mai.

Your bill is ready — scan the PromptPay QR below to pay ฿1,230.

After the conversation, the system carries on

Nobody types up a summary, nobody has to remember who to pass it to.

Conversation summary

Order: white shirt L × 2 to Chiang Mai, ฿1,230 — QR sent.

Captured data

Name: Pim
Phone: 088-777-6666
Items: Shirt white L × 2
Total: ฿1,230

Creates the order and PromptPay QR
Saves the customer and address to the CRM
Shows in the inbox for packing

Talks in many languages

Set the AI's main language, and when a customer starts speaking another one, the AI switches for the whole sentence — covering the main groups of tourists and foreign customers contacting businesses in Thailand.

สวัสดีค่ะ

Quality varies by language — test with your real conversations before going live, and keep transfer-to-staff available.

What the AI does for you

Instant replies on every channel

No admin queue; late-night messages get an answer immediately.

Answers from real product data

Prices, options, colours, sizes and stock from inventory — not a pasted note.

Bills and payment in chat

Orders and PromptPay QR codes without leaving the chat.

Hands over when out of scope

Haggling, claims or decisions go to a person with the full history.

Customers saved to the CRM

Name, phone, address and purchases together for follow-up and repeat sales.

What to prepare

Answers are only as good as the information you give. This is enough to go live; add more any time.

1Products, prices, options and stock
2Shipping costs, delivery times and areas
3Accepted payment methods and what happens after
4Exchange, return and claim policy
5Current promotions and their conditions

Modules often used together

CRM, payments and SMS are free on every plan; add-ons come with a 14-day free trial. All share data with the inbox and phone calls.

Inventory
Payments
Customer CRM
Point of Sale (POS)
SMS

See all features

What you can measure

Real data from the system, not numbers we predict for you.

Messages answered by the AI vs. handed over
First-response time by channel
Most-asked questions, to improve product pages
Orders closed in chat and most-asked products

Questions this business asks

Is connecting LINE OA hard?+

No — connect it from settings with your own LINE Developers details, once. Website chat is a short snippet on your site.

Will the AI get prices or stock wrong?+

Prices and stock come from inventory in the system, not the model's guess. Other answers come from your knowledge base; if it's not there, the AI says so and hands over.

Does it work if we also sell in-store?+

Yes — add the point-of-sale module; one stock list is deducted for both shop and online.