Ask in plain language, answered from your own documents
Turn your regulations, manuals, SOPs and documents into a knowledge base AI understands. Staff get answers instantly with a link to the source, and the same knowledge base lets your chatbot and voice agents answer customers — replacing phone calls to colleagues and internal Q&A lines.
- PDF · Word · text
- Answers with citations
- Access control
- Shared with chat & voice
From asking around to answers with a source
Your organisation's knowledge no longer lives in a few people's heads.
Opening many files or calling whoever knows
One question, an answer with citations
Asking seniors the same things
Ask the AI any time, from the latest manual
Everyone answers differently
Always from the same documents
Admins search before replying
Chatbot and voice agents answer from the same base
Circulars sent, old versions still used
Update one file, answers change immediately
| Task | Traditional | AI Knowledge Base |
|---|---|---|
| Finding information | Opening many files or calling whoever knows | One question, an answer with citations |
| New staff | Asking seniors the same things | Ask the AI any time, from the latest manual |
| Consistency | Everyone answers differently | Always from the same documents |
| Customer answers | Admins search before replying | Chatbot and voice agents answer from the same base |
| Updates | Circulars sent, old versions still used | Update one file, answers change immediately |
A knowledge base the whole organisation can use
We help organise, import and design how your teams use it.
Document import
Upload PDF, Word and text; content is chunked and indexed for meaning-based search.
Internal Q&A assistant
Staff ask in Thai and get answers citing the documents used.
Collections by access
Separate collections by department or sensitivity, with who-can-see rules.
Customer answers
Attach collections to chatbots and voice agents so customers get the same facts.
AI-ready documents
We help structure content and write FAQs from existing documents.
Conflict checks
Help find contradictions between documents so answers stay correct.
Your organisation's knowledge, ready any time
Built for organisations with many rules, manuals and documents.
Public sectorGovernment, state enterprises & local authorities
- Search regulations, notices and circulars with the version cited
- Service manuals for front-line officers
- Citizen answers from the same data officers use
- Fewer cross-department calls about the same questions
Private sectorPrivate businesses of every size
- Product and service manuals for sales and support
- SOPs and company policy for new hires
- Technical data for field and service teams
- HR policy, benefits and leave
Answers only what the documents say
Accuracy and access control are the heart of a knowledge base.
Every answer cited
Shows which document an answer came from.
Collection-level access
Restricted collections are invisible to those without access.
Data isolation
Each organisation's data separated at database level.
Model choice
Pick models by budget and task, with monthly cost control.
Can run in-house
On-premise deployment can be assessed for documents that must stay inside.
Existing sources
Assessment of pulling documents from your current systems.
Live in 4 steps
- 01
Consult & define
Survey documents, users and frequent questions.
- 02
Design & load data
Organise documents, split collections by access and import.
- 03
Integrate & test
Test with real questions and attach to chatbot or voice agents.
- 04
Run & improve
Go live, keep documents current and refine from real questions.
FAQ
Will the AI answer beyond the documents?+
It can be set to answer only from the knowledge base; if the documents don't cover it, it says so instead of guessing.
Does it support Thai documents?+
Yes — ask in Thai and search Thai documents.
Can we use confidential documents?+
Collections and access rights keep them separate, and in-house deployment can be assessed for data that must stay inside.
How much does it cost?+
It depends on the scope and the systems to connect. We scope it for free after hearing your requirements.
Free consultation, designed around your organisation
Tell the Gramick House team what you need. We scope the work, timeline and cost for free and demo the real system — for government agencies, state enterprises and private companies.
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