Automatic appointmentsClinics & healthcare

Book appointments and answer patients without leaving the person in front of you

There's always someone at the clinic counter, and the phone and chat never stop. The AI covers the busy times, answers services, prices and hours from your clinic's own information, books and reschedules, and sends staff a summary of everything.

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The problems you're facing

The phone rings while you're with a patient

Staff must choose between the person in front of them and the caller.

Missed at lunch and after closing

Patients contact you outside their own working hours — exactly when nobody answers.

Double bookings and no confirmations

Appointments in notebooks and several chats end in clashes or no-shows.

Inconsistent prices

Each staff member quotes promotions differently, confusing patients on arrival.

How it works

From the first message or call to the end — the same four steps every time.

01
Calls and chats in one place
Phone, LINE OA and website chat in one inbox, with each patient's history together.
02
AI answers services and prices
From the services, prices and conditions you entered — the same answer every time.
03
Books or reschedules
Name, phone, service and preferred time, confirmed back and sent to the front desk to schedule.
04
Passes on what needs a person
Symptoms that need a doctor or nurse are transferred or escalated immediately with a summary.

Sample conversation

An example of how the conversation flows. In real use, the facts and prices the AI gives come from that business's own knowledge base.

LINE OA · 12:15 p.m.

Hi, I'd like a dental cleaning. How much is it?

Hello! Scaling and polishing is ฿900 and takes about 30 minutes. Which day suits you?

Thursday after 5 p.m.?

On Thursday we're open until 8 p.m. May I have your name and phone to send the request to our staff?

Napa, 089-111-2222. My teeth are sensitive lately too.

Noted — the dentist will check the sensitivity at your visit. Our staff will confirm the time with you.

After the conversation, the system carries on

Nobody types up a summary, nobody has to remember who to pass it to.

Conversation summary

Cleaning request, Thursday after 17:00; reports sensitivity — for the dentist to assess.

Captured data

Name: Napa
Phone: 089-111-2222
Service: Scaling
Preferred: Thu after 17:00

E-mails the request to the front desk
Flags the symptom for staff
Saves the patient history in the CRM

Talks in many languages

Set the AI's main language, and when a customer starts speaking another one, the AI switches for the whole sentence — covering the main groups of tourists and foreign customers contacting businesses in Thailand.

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Quality varies by language — test with your real conversations before going live, and keep transfer-to-staff available.

What the AI does for you

Calls and chats at once

Several enquiries at peak time — the AI takes them all while staff look after patients.

Consistent prices and conditions

From one document; update it once and every channel matches.

Complete appointment details

Name, phone, service and time as fields, e-mailed and saved to the patient record.

Reminder calls

Outbound campaigns confirm appointments ahead to cut no-shows.

Never diagnoses

Symptoms and treatment go to staff only; the AI doesn't answer medical questions.

What to prepare

Answers are only as good as the information you give. This is enough to go live; add more any time.

1Services, prices and what each package includes
2Hours, holidays and each doctor's schedule
3Preparation, e.g. fasting
4Booking, rescheduling and cancellation rules
5Topics the AI must not answer and must always pass on

Modules often used together

CRM, payments and SMS are free on every plan; add-ons come with a 14-day free trial. All share data with the inbox and phone calls.

Customer CRM
Payments
SMS

See all features

What you can measure

Real data from the system, not numbers we predict for you.

Calls and chats handled after hours and at lunch
Most-asked services
Appointment requests from calls and chats, by channel
Cases passed to staff and response time

Questions this business asks

Is patient data safe?+

Data is separated per organisation, access is set per person and module, and you can mark information the AI must never mention. For healthcare-specific requirements, talk to our team.

Will the AI diagnose instead of a doctor?+

No, and it shouldn't. Set a rule that symptoms and treatment always go to staff. The AI books appointments and answers services, prices and preparation.

Can it connect to our booking system?+

If it has an API, our team can assess the integration. Otherwise the AI sends complete appointment requests for staff to enter in your existing system.