An AI Call Center designed for your organisation
Let AI take over the inbound and outbound calls your call centre handles today. It speaks natural Thai, answers from your organisation's own information, works 24/7 and hands over to staff only when a person is needed — with the script, voice and integrations tailored to your work, for government and private organisations alike.
- Inbound & outbound 24/7
- Thai + many languages
- Works with your numbers
- Instant hand-over to staff
From callers waiting in a queue to AI that answers every call
AI takes the repetitive, high-volume calls so your team has time for the cases that need human judgement.
Office hours only, calls missed after
Answers 24/7, holidays included
Long queues, callers hang up
Many calls at once, up to your open lines
Staff answer the same thing all day
Answers from your knowledge base, consistent every call
Dialling a list one number at a time
Campaigns from a contact list, every call summarised
Typed up after the call, details lost
Every call summarised and the data you need captured
Transferred around several times
Handed to staff with context — no repeating
| Task | Traditional call centre | AI Call Center |
|---|---|---|
| Service hours | Office hours only, calls missed after | Answers 24/7, holidays included |
| Peak times | Long queues, callers hang up | Many calls at once, up to your open lines |
| Repeat questions | Staff answer the same thing all day | Answers from your knowledge base, consistent every call |
| Outbound calls | Dialling a list one number at a time | Campaigns from a contact list, every call summarised |
| Record keeping | Typed up after the call, details lost | Every call summarised and the data you need captured |
| Complex cases | Transferred around several times | Handed to staff with context — no repeating |
Choose the work you want AI to take on
Start with the single most painful task and grow from there. Every service is scripted to your rules.
24/7 hotline / service centre
Answers calls with service information, procedures, required documents and case status — from your own data.
Replace press-1-press-2 IVR
Callers just say what they need; AI answers or routes them to the right team.
Appointments & reminders
Books and reschedules, then calls to confirm or remind — fewer no-shows.
Outbound notices & follow-ups
Payment due dates, renewals, missing documents or pending cases — run as campaigns from a list.
Telesales & lead qualification
Introduces your service, qualifies interest and passes the real prospects to sales.
Satisfaction surveys
Calls after a service to collect feedback and turns it into data your team can act on.
Hand-over to staff
When a person is needed or the caller asks, the call is transferred with a summary.
Many languages
Thai first, plus English, Chinese and more to match the caller — ideal for foreign customers.
Designed around each organisation
Citizen services and customer service work differently. We design the script, steps and hand-over to fit each one.
Public sectorGovernment, state enterprises & local authorities
- Citizen hotline for procedures, documents and office hours
- Complaint and incident intake, complete before it reaches the responsible unit
- Reminders for appointments, filing deadlines and renewals
- Status updates on submitted requests
- Post-service satisfaction surveys
Private sectorPrivate businesses of every size
- Customer service for products, services and order status
- Hospitals and clinics — bookings, confirmations and general questions
- Insurance, finance and lending — renewal and payment reminders
- Property and automotive — qualifying leads, booking viewings and test drives
- Telesales and quotation follow-up
Not off-the-shelf — made yours
The Gramick House team designs and deploys it with your team, from the conversation script to your back-office systems.
Persona & voice
Name, tone, greeting and sign-off that match your organisation.
Your knowledge base
AI answers only from the documents, rules, FAQs and service data you provide — and says so when it doesn't know.
Your numbers & systems
Connects to your phone system over SIP and sends data to your CRM or case system via API/webhook.
PDPA & security
Notice and consent before recording, set retention periods, data isolated per organisation.
Can run in-house
For agencies that must keep data inside, on-premise deployment can be assessed.
Reports & transcripts
Recordings, transcripts and a summary of every call, with the data the AI captured.
Live in 4 steps
- 01
Consult & define
The calls you want AI to handle, volumes and your organisation's rules.
- 02
Script & knowledge
Conversation design, hand-over rules and your data loaded into the knowledge base.
- 03
Integrate & test
Connect numbers, phone system and back office, then test with real cases.
- 04
Launch & improve
Go live, track results and refine the script from real conversations.
FAQ
Will the AI give wrong or made-up answers?+
It answers only from the knowledge base you provide. If the information isn't there it says so and hands over to staff instead of guessing.
Can it use our existing phone numbers?+
It connects to phone systems over SIP — as the first line before staff, or on a new number just for the AI. We assess your current setup.
Will callers know they are talking to AI?+
That follows your organisation's policy, and if a caller asks, the AI answers truthfully that it is an AI assistant. Callers can always ask for a person.
How much does it cost?+
It depends on the work, the number of lines and the systems to connect. We scope it for free after we hear your requirements.
Free consultation, designed around your organisation
Tell the Gramick House team what you need. We scope the work, timeline and cost for free and demo the real system — for government agencies, state enterprises and private companies.
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