Payment reminders and overdue follow-up by a polite, systematic AI
AI calls and messages before due dates, states the amount and how to pay, records promised payment dates and summarises every contact — in the polite wording your organisation approves, designed to comply with Thailand's Debt Collection Act. It replaces staff phoning each account one by one.
- Before-due reminders
- Payment link / QR
- Promise-to-pay dates
- Approved, polite wording
From chasing the whole portfolio to reaching every account
Your collections team spends time on accounts that need negotiation.
Not every account gets a call
Every account, on schedule
Reading account numbers over the phone
Payment link or QR by message
Noted on paper, not followed
Date recorded and reminded again
Varies by staff member
Approved script on every call
Compiled by hand
Every contact summarised automatically
| Task | Traditional collections | AI Reminders |
|---|---|---|
| Advance reminders | Not every account gets a call | Every account, on schedule |
| How to pay | Reading account numbers over the phone | Payment link or QR by message |
| Promises to pay | Noted on paper, not followed | Date recorded and reminded again |
| Wording | Varies by staff member | Approved script on every call |
| Reporting | Compiled by hand | Every contact summarised automatically |
Systematic reminders, starting before the due date
Contact cadence, channels and scripts designed with your legal team.
Before-due reminders
Messages or calls ahead of the due date on your schedule.
Overdue follow-up calls
Voice agents state the amount and ask when payment will be made, as a campaign.
Payment channels
Send a payment link or PromptPay QR to pay straight away.
Promise-to-pay dates
Record the promised date and remind again.
Hand-over to staff
Requests for leniency, disputes or negotiation go to staff with a summary.
Reporting
Contacts, promises and status per account.
Any organisation with recurring income or arrears
Reminder cadence and scripts adapted to each type of charge.
Public sectorGovernment, state enterprises & local authorities
- Utility bills, fees and local taxes
- Licence and registration renewals
- Rent or service charges falling due
- Polite follow-up of arrears according to regulations
Private sectorPrivate businesses of every size
- Lending and leasing: instalment reminders and arrears
- Insurance: policy and premium renewals
- Memberships and subscriptions: renewal reminders
- B2B: invoices falling due
Polite follow-up within the law
Scripts and contact cadence designed with you, with limits enforced in the system.
Within the law
Timing, frequency and wording designed to comply with the Debt Collection Act.
Approved scripts
The AI follows the approved script — no threats, no inappropriate language.
Identity check first
Confirms it is speaking to the account holder before giving details.
Calling windows
Days and hours when contact is allowed.
Accounting integration
Pull balances and update outcomes in your system.
Every contact recorded
Recordings and transcripts kept for review.
Live in 4 steps
- 01
Consult & define
Types of arrears, reminder cadence and your requirements.
- 02
Design & load data
Scripts drafted with your legal team; timing and frequency set.
- 03
Integrate & test
Connect accounting and pilot with a small group.
- 04
Run & improve
Scale up, track payments and tune the cadence.
FAQ
Is it compliant with debt-collection law?+
We design timing, frequency and wording with you in line with Thailand's Debt Collection Act and related rules, and your legal team approves the scripts.
Can the AI negotiate settlements?+
The AI states amounts, payment channels and records promised dates; leniency and negotiated terms go to staff.
Will customers know it's AI?+
That follows your policy, and if a customer asks, the AI answers truthfully.
How much does it cost?+
It depends on the scope and the systems to connect. We scope it for free after hearing your requirements.
Free consultation, designed around your organisation
Tell the Gramick House team what you need. We scope the work, timeline and cost for free and demo the real system — for government agencies, state enterprises and private companies.
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