AI books, confirms and reminds — by phone and chat
People can call or message to book any time. AI checks free slots, records the booking, then calls or messages to confirm and remind before the day, and can reschedule in the same conversation — replacing staff who take booking calls and phone reminders one by one.
- Bookings 24/7
- Automatic confirmation calls
- Reminders before the day
- Reschedule in one call
From phoning reminders one by one to every appointment covered
Front-line staff have time for the people in front of them.
Office hours only, lines busy
By phone and chat, 24/7
Staff call each person
Automatic calls or messages
Forgotten, people don't show
Every appointment, on schedule
Several calls back and forth
Done in one conversation
Tracking who confirmed by hand
Confirmation status summarised
| Task | Traditional | AI Appointments |
|---|---|---|
| Bookings | Office hours only, lines busy | By phone and chat, 24/7 |
| Confirmations | Staff call each person | Automatic calls or messages |
| Reminders | Forgotten, people don't show | Every appointment, on schedule |
| Rescheduling | Several calls back and forth | Done in one conversation |
| Status | Tracking who confirmed by hand | Confirmation status summarised |
Before, during and after the appointment
Designed around your service types, time slots and booking rules.
Phone bookings
Voice agents answer, ask what's needed and offer free slots.
Chat bookings
Book through LINE or website chat as well.
Confirmation calls
Advance confirmation as a campaign, with who confirmed or asked to move.
Reminders
Message or SMS reminders with preparation details.
Reschedule & cancel
Handles changes and frees the slot for others.
After-visit follow-up
Calls to check on people, ask for feedback or book the next visit.
Anywhere with queues and appointments
Fits the booking or queue system you already use.
Public sectorGovernment, state enterprises & local authorities
- Public hospitals: bookings, confirmations and reminders
- Office service queues booked ahead, shorter waits at counters
- Vaccination and periodic health-check reminders
- What documents to bring before the visit
Private sectorPrivate businesses of every size
- Clinics, dental and beauty: bookings and reminders
- Car service centres: service bookings and interval reminders
- Spas and fitness: bookings and reschedules
- Home services: visit dates confirmed before travelling
Following your booking rules
Every step configured to your real services and conditions.
Schedules & slots
Days, times, service types and capacity per slot.
Reminder timing
How many days before, by phone, message or SMS.
Your booking system
Send bookings to your HIS, queue or back office via API.
Many languages
Serves foreign patients and customers.
PDPA
Notice and consent before recording, set retention periods.
Hand-over to staff
Urgent matters, like symptoms, go to staff immediately.
Live in 4 steps
- 01
Consult & define
Service types, booking volume and no-show problems.
- 02
Design & load data
Schedules, conversation design and reminder timing.
- 03
Integrate & test
Connect your booking or queue system and test.
- 04
Run & improve
Go live, track confirmation rates and improve.
FAQ
Do we need AgenticOS's booking system?+
No — connect your existing booking system or HIS via API, or use the booking module in the platform.
Does the AI give medical advice?+
No. It does not diagnose or advise treatment; symptoms and medical questions go straight to staff.
How can reminders be sent?+
A phone call by a voice agent, a chat message or SMS — whichever suits the person.
How much does it cost?+
It depends on the scope and the systems to connect. We scope it for free after hearing your requirements.
Free consultation, designed around your organisation
Tell the Gramick House team what you need. We scope the work, timeline and cost for free and demo the real system — for government agencies, state enterprises and private companies.
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