Bookings after hoursHotels & accommodation

Let AI answer booking calls and chats for your front desk, 24/7

Questions about availability, rates and check-in come day and night, but the front desk can take one call at a time. The AI answers every call and chat from your own room and rate information, captures the booking details and hands over to staff only when a person is needed.

Start free Talk to our team

Call the AI demo02-124-3855

The problems you're facing

Night calls go unanswered

People still call late and after hours; nobody answers and they call the next property.

The same questions all day

Any rooms? How much? Check-in time? Airport transfer? Parking?

The desk can't do two things at once

Answering the phone while a guest waits — you lose the call and the guest.

No idea how many calls you missed

Missed calls aren't counted, called back or understood.

How it works

From the first message or call to the end — the same four steps every time.

01
Guests call or message
Use a number in the system or forward your existing one, with LINE OA and website chat in the same inbox.
02
AI answers from your hotel data
Room types, rates, check-in/out and services from your knowledge base, in the guest's language.
03
Captures the booking request
Name, phone, dates, nights, rooms and guests — read back for the guest to confirm.
04
Hands over and summarises
Transfers to staff on request and e-mails reservations a summary with the booking details.

Sample conversation

An example of how the conversation flows. In real use, the facts and prices the AI gives come from that business's own knowledge base.

Inbound call · 11:40 p.m.

Hi, do you have a room for two this Saturday night?

Hello! Saturday we have Deluxe and Sea View rooms. Deluxe is ฿2,800 a night with breakfast for two. Which would you like?

Deluxe, please. What time is check-in?

Check-in is from 2 p.m. May I have your name and phone number to record the request?

Somchai, 081-234-5678.

Deluxe × 1, Saturday, 1 night, 2 guests, Somchai 081-234-5678. Our staff will confirm by this morning.

After the conversation, the system carries on

Nobody types up a summary, nobody has to remember who to pass it to.

Conversation summary

Booking request: Deluxe × 1, Saturday, 2 guests — awaiting staff confirmation.

Captured data

Name: Somchai
Phone: 081-234-5678
Room: Deluxe × 1
Stay: Sat · 1 night · 2 guests

E-mails reservations a summary
Saves the guest to the CRM
In-app alert for the morning shift

Talks in many languages

Set the AI's main language, and when a customer starts speaking another one, the AI switches for the whole sentence — covering the main groups of tourists and foreign customers contacting businesses in Thailand.

สวัสดีค่ะ

Quality varies by language — test with your real conversations before going live, and keep transfer-to-staff available.

What the AI does for you

Every call answered, no queue

Many calls at once — no missed calls in peak season.

Answers from real hotel information

Room types, seasonal rates, cancellation, pets, transfers — from your documents, never guessed.

Many languages

Thai first, switching to the guest's language such as English, Chinese or Japanese. Test with real conversations first.

Live availability and deposits in chat

With the room-booking module the AI checks real availability, holds the room and sends a PromptPay deposit QR.

Transfers to a person when needed

Groups, events or decisions go to your number with a summary of the conversation.

What to prepare

Answers are only as good as the information you give. This is enough to go live; add more any time.

1Room types, rates by season and what's included
2Check-in/out times and early/late conditions
3Cancellation, deposit and payment methods
4Facilities: pool, gym, parking and pet policy
5Getting there, transfers and nearby places

Modules often used together

CRM, payments and SMS are free on every plan; add-ons come with a 14-day free trial. All share data with the inbox and phone calls.

Room booking
Payments
Customer CRM
SMS

See all features

What you can measure

Real data from the system, not numbers we predict for you.

After-hours calls and chats handled, per day
What guests ask most each month
Calls transferred to staff, and why
Booking requests from the AI by channel

Questions this business asks

Do we need a new hotel number?+

No. Forward your existing number to the system; guests keep calling the number you advertise. If you have a SIP-capable PBX, our team can assess connecting it.

Can the AI check real availability?+

With the AgenticOS room-booking module, the AI checks live availability in chat, holds the room and sends a deposit QR to pay — without double-booking. For an external booking system with an API, our team can assess the integration; otherwise the AI passes booking requests to your team and never confirms a room on its own.

Can foreign guests call?+

Yes. The AI speaks Thai first and switches to the guest's language. Test with your real conversations before going live and keep transfer-to-staff available.