Frequently asked questions

Getting started, everyday use, plans and billing — can't find your answer? Use the chat in the corner or contact our team.

Getting startedFAQ
Getting started

Go live in 4 steps

No code, no waiting on IT. Follow these steps and the AI is ready to answer your customers.

  1. 1
    Sign up free

    Create an account with your email — no credit card — and name your business.

  2. 2
    Teach the AI your business

    Upload documents, products, prices and policies, or add your website link. The AI answers only from this knowledge base.

  3. 3
    Connect your channels

    Connect LINE OA, Facebook Messenger or add the chat to your website. Want it to take calls too? Add a phone number or a call-from-web button.

  4. 4
    Test, then go live

    Try questions yourself before customers see it, choose which topics go to your team, then switch it on.

5 tips for accurate AI answers
  • Start with the questions you get mostPrices, opening hours, payment, delivery or booking — these few topics cover most chats.
  • Write clear facts“Free delivery on orders over ฿500” beats “we have free delivery deals”. Clear numbers and conditions mean the AI never has to guess.
  • Decide what a person must handleClaims, refunds or medical symptoms — the AI hands these to your team with a summary, so the customer never repeats themselves.
  • Update as soon as things changeNew prices, promotions or a holiday closure — edit the knowledge base once and every channel answers with the latest.
  • In week one, read what the AI handed offChats the AI couldn't answer are your list of missing information. Add it, and the AI handles that topic from then on.
FAQ

Questions customers ask most

AgenticOS is an AI that answers chats and takes calls for you 24/7, answers from your business's real data, then closes the sale in one chat — checking stock, creating the bill, sending a payment link, uniting LINE, your website, and Facebook in one inbox.

AgenticOS answers only from the knowledge base you provide. For anything without data, it says there's no data and hands off to an admin — no guessing, no invented prices, no invented promos.

AgenticOS tells the customer plainly that it's handing off to staff, then sends the conversation and a summary to your inbox. The customer doesn't repeat themselves, and you can jump in right where it left off.

No. You upload documents, product lists, and shop policies, and the system builds the knowledge base for you. The rest is connecting LINE or Facebook, then trying a chat.

A normal chatbot follows a preset script. AgenticOS understands context, answers from your business knowledge base, and takes real action — checking stock, building quotes, and issuing payment links — all in one conversation.

One for every piece of AI work — answering a customer once, drafting a reply for your team once, summarising a chat once. Messages your customers send, replies your team types and fixed non-AI messages are not counted. The allowance resets every month; see “How AI chat messages are counted” in the pricing section.

The free plan never expires and needs no credit card: 500 AI chat messages a month, 20 trial voice minutes and 1 user(s). Once a month’s allowance is used up the AI stops answering until the next cycle — or upgrade and carry on straight away.

In-plan voice minutes are for trials; real usage tops up as a separate voice pack, from ฿4.90/min, dropping to ฿4.20/min on larger packs. Businesses that don't use voice never pay for it.

LINE Official Account, web chat on your own site, and Facebook Messenger — all unified in a single inbox.

Yes — add user seats at ฿350/person/month on Starter, Growth, and Business plans. Enterprise includes unlimited users.

Businesses where customers ask or call a lot and the work repeats — answering questions, bookings, appointments, follow-ups. For example online shops, restaurants, clinics and beauty, hotels and stays, real estate, car showrooms and service centers, tutoring schools, insurance and financial services, and repairs or home services — from solo shops to multi-branch. Not on the list? Tell us what you do.

Tonight, let AgenticOS watch your chats

Start free, forever, no credit card. If you get stuck anywhere, our team helps set up the system and load your knowledge base.

Start freeChat with our team on LINE

Want to talk to a person first?

Chat with our team on LINE

We reply within business hours, Mon–Fri

All prices exclude VAT (7%) · Voice and SMS top up separately so you pay only for what you use.