A team of AI agents that gets work done — with people in control
Agentic AI doesn't just answer questions. It plans and uses tools to carry multi-step work through to the end — looking things up, talking to customers by chat and phone, recording it in your systems and following up. We design agents around your organisation's work, replacing traditional inbound, outbound and coordination tasks, while important actions still need human approval.
- Plans and acts
- Human approval
- Audit log
- Controlled AI spend
From staff juggling systems to agents that finish the job
One task often means taking a call, looking things up, keying it in and calling back. An agent does it in one go.
Sales search and cold-call by hand
Agent finds targets, scores them and proposes outreach for approval
Separate chat, phone and data-entry teams
Agent handles chat and phone, records to CRM and follows up
Asking around or opening many files
Ask the agent and get an answer citing the source document
Passed hand to hand, stalls midway
Agent carries on, pausing only for key approvals
Hard to trace who did what
Every agent action recorded, tamper-proof
| Task | Traditional | Agentic AI |
|---|---|---|
| Finding customers | Sales search and cold-call by hand | Agent finds targets, scores them and proposes outreach for approval |
| Customer care | Separate chat, phone and data-entry teams | Agent handles chat and phone, records to CRM and follows up |
| Internal answers | Asking around or opening many files | Ask the agent and get an answer citing the source document |
| Multi-step work | Passed hand to hand, stalls midway | Agent carries on, pausing only for key approvals |
| Accountability | Hard to trace who did what | Every agent action recorded, tamper-proof |
Agents we design for your organisation
Each agent has its own role, tools and permissions, working together on the AgenticOS platform.
Sales Agent
Finds prospects that fit your ideal profile, scores them, drafts outreach and highlights which deals to focus on.
Customer Service Agent
Serves customers by chat and phone from real data, opens cases and hands over with a summary.
Knowledge Agent
Answers staff questions from your documents, regulations and manuals, citing sources.
Outbound Agent
Runs call campaigns toward a goal, captures the data you need and logs the outcome.
Back-office Agent
Issues quotes, bills and documents, tracks status and flags overdue work.
Insight Agent
Turns sales, service and conversation data into reports and recommendations for management.
Agents that fit each organisation
Permissions and approval points follow each organisation's rules.
Public sectorGovernment, state enterprises & local authorities
- Citizen service assistant on chat and phone, 24/7
- Officer assistant that searches regulations, notices and manuals with citations
- Triage and tracking of complaints until closed
- Service data summarised into management reports
Private sectorPrivate businesses of every size
- An AI sales team that prospects, reaches out and follows deals
- An AI service team on chat and inbound calls, opening and closing cases
- Sales and accounting assistant issuing documents and chasing open items
- Executive assistant summarising key numbers and conversations
AI does the heavy lifting — people stay in charge
What makes Agentic AI usable in a real organisation is control, auditability and cost management.
Human approval
Agents pause for approval before messaging customers or placing calls, wherever you set it.
Tamper-proof audit log
Append-only record of every action — see what an agent did and why.
Database-level isolation
Each organisation's data separated by row-level security; agents can't see across organisations.
Model choice & budget
Choose models per task, bring your own API keys and cap monthly spend.
Role-based access
Decide who can reach which modules and data, following your structure.
Add more tools
Let agents use your systems through APIs and MCP to do more.
Live in 4 steps
- 01
Define agent roles
The job and goal of each agent, with success measures.
- 02
Knowledge & tools
Load documents into the knowledge base and connect the systems agents need.
- 03
Permissions & approvals
Set scope, AI budget and the steps that need a person.
- 04
Run & improve
Go live, review the audit log and reports, and keep improving.
FAQ
How is Agentic AI different from a chatbot?+
A chatbot answers what it is asked. An agent takes a goal, plans and uses tools across several steps to finish it — looking things up, talking to customers, recording to systems and following up.
Will agents act without permission?+
You decide which steps need human approval — such as messaging customers or placing calls — and every action is logged.
Is our data safe?+
Data is isolated per organisation at database level, access is role-based, and in-house deployment can be assessed for data that must stay inside.
How much does it cost?+
It depends on the number of agents, their work and the systems to connect. AI spend can be capped monthly. We scope it for free.
Free consultation, designed around your organisation
Tell the Gramick House team what you need. We scope the work, timeline and cost for free and demo the real system — for government agencies, state enterprises and private companies.
Our other services
AI Chatbot / OmniChatAI answers every chat channel in one inbox and closes salesLearn more
AI Knowledge BaseAn AI assistant answering from your documents, with citationsLearn more
AI Sales & Lead GenerationAI finds, qualifies and follows up leads for your sales teamLearn morePhotos: Unsplash