Right department, first timeFactories & B2B wholesale

Answer corporate customers, record it fully, route it right the first time

Factory calls range from quotations and order follow-ups to product issues and dealer applications — each for a different department. The AI takes the first call, finds out what it's about and which company, then routes it with a summary that takes seconds to read.

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The problems you're facing

Transferred round and round

Customers repeat themselves until they reach someone who can help — sometimes the call drops.

Sales aren't at their desks

Salespeople are out; midday calls go unanswered and nobody knows what was missed.

Quotation requests get lost

Written on paper and reaching sales a day later.

Out-of-hours calls from upcountry

Dealers call early morning or after closing — when it suits them.

How it works

From the first message or call to the end — the same four steps every time.

01
Answers the company's main number
A number in the system or your existing PBX over SIP; our team assesses any equipment needed.
02
Identifies the request up front
What it's about, which company, contact name and call-back number — as fields, not long notes.
03
Answers what it can
Specs, minimum orders, payment terms, production and delivery times from your documents.
04
Routes to the right department
Transfers by rule or e-mails a summary to sales, production or accounts.

Sample conversation

An example of how the conversation flows. In real use, the facts and prices the AI gives come from that business's own knowledge base.

Inbound call · 6:50 a.m.

Hello, I'm calling from a building-supply shop in Khon Kaen. I'd like a quote for PVC pipe.

Good morning! What size and quantity do you need?

Half-inch, 500 lengths. How long to deliver?

Minimum order is 100 lengths; production and delivery usually take 7 working days. May I have the shop name, contact name and phone for our sales team?

Rungruang Materials, Mr. Wichai, 086-555-4444.

Thank you — the quotation request is with sales and they'll call you back today.

After the conversation, the system carries on

Nobody types up a summary, nobody has to remember who to pass it to.

Conversation summary

Quote request: PVC ½" × 500 lengths to Khon Kaen — sent to sales.

Captured data

Company: Rungruang Materials
Contact: Mr. Wichai
Phone: 086-555-4444
Topic: Quotation

E-mails sales a summary
Creates a lead in the CRM
In-app alert on the next working morning

Talks in many languages

Set the AI's main language, and when a customer starts speaking another one, the AI switches for the whole sentence — covering the main groups of tourists and foreign customers contacting businesses in Thailand.

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Quality varies by language — test with your real conversations before going live, and keep transfer-to-staff available.

What the AI does for you

Answers outside factory hours

Dealers get an answer whenever they call; sales has it the next morning.

Routes to the right department

Sales, production, accounts or claims — set routing by request type.

Summaries readable in seconds

A short summary and captured fields for every call, e-mailed to the department.

Answers repetitive spec questions

Minimum orders, payment terms and lead times — the same every time.

Calls past customers

Outbound campaigns follow up orders, share promotions or check satisfaction.

What to prepare

Answers are only as good as the information you give. This is enough to go live; add more any time.

1Product catalogue, models, specs and order units
2Minimum orders, production and delivery times
3Payment terms and credit for corporate customers
4Dealer terms and how to apply
5Routing map: which requests go to which department

Modules often used together

CRM, payments and SMS are free on every plan; add-ons come with a 14-day free trial. All share data with the inbox and phone calls.

Customer CRM
Sales / Quotes
Inventory

See all features

What you can measure

Real data from the system, not numbers we predict for you.

Calls per day by request type
After-hours calls handled and what they were about
Quotation requests from calls
Calls routed to each department

Questions this business asks

We have a PBX — can it connect?+

SIP-capable PBXs can connect; analog lines or older systems may need a gateway. Our team assesses your setup.

Can the AI call past customers?+

Yes — outbound campaigns to follow up orders, announce promotions or check satisfaction, with per-call summaries. Billed per minute used.

Will corporate customers know it's AI?+

You decide whether the AI introduces itself as an assistant, and if asked it answers truthfully. Most care more about how fast they reach the right department.